1. SHIPPING OPTIONS

1.1 Free Standard Shipping

Shipped from HK. Delivery time between 15–20 working days, excluding the shipment pick up date.

Shipped by air. After the customs clearance is completed, the goods will be handed over to the post office for delivery. No need for customs clearance by recipients.

1.2 Expedited Shipping

Shipped from France. Delivery time between 2–3 working days, excluding the shipment pick up date.
Clients may have to take care of the customs clearance process once the goods arrives at the local customs. After the customs clearance is completed, the goods will be handed over to DHL/UPS/GLS for delivery.
Once picked up by DHL/UPS/GLS, there will be no interception or change of receiving information.

For efficient delivery, make sure the address and contact number of the recipients are accurate and available before delivery.

2. SHIPMENT DELIVERY

2.1 HK POST

For significant damage to the outer packaging upon receipt

  • Just refuse delivery of the package
  • Confirm the receipt first. Then take a photo and file a complaint with the local post office to file on record for reference later. Inform the shipper of the issue, who will confirm with the post office and then file a claim.

2.2 DHL/UPS/GLS

For significant damage to the outer packaging upon receipt

  • Just refuse delivery of the package
  • Confirm the receipt first. Then take a photo and file a complaint with local DHL/UPS/GLS to ask for a record number. Send the record number to the shipper, who will file a claim with DHL/UPS/GLS afterwards.

3. NOTICE

3.1 For shipments coming through inspection of customs or HK government, the transmit time will be 1-2 working days longer.

3.2 For shipments with unqualified invoice information like postcode or too many product names, the transmit time will be 1 working days longer.

3.3 For shipment during a Peak Period, the specific delay time is subject to actual circumstances.