Frequent Asked Questions
Ordering FAQS
https://www.ueeplaza.com/ordering-guide/
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at service@ueeplaza.com
You will be able to check the status and details of your current and previous orders by visiting My Account > Orders after you log in.
1. Before the package has been shipped out, you can change the items ordered. Please send an email to service@ueeplaza.com
Or visit our service page: https://www.ueeplaza.com/contact-us/, to contact our customer service representatives, and we will handle your request ASAP.
2. After the package has been shipped out, nothing can be done to change the order.
1. If you have not paid for your order, there is no need to contact us to cancel it. We ignore all orders until a matching payment is received.
Note: If your order is more than a week old, you may not be able to "re-activate" it to complete payment. Prices, shipping rates and/or currency conversion rates may have changed. In this case, simply reorder your items.
2. If payment was completed for your order but it has not been shipped yet, then you can cancel your order.
3. If your order was paid for and has been shipped, YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
You can send an email to service@ueeplaza.com
Or visit our website: https://www.ueeplaza.com/contact-us/, to contact our customer service representatives, and we will handle your request asap.
If you have any problems with your order, such as payment/shipment/service, please send an email to service@ueeplaza.com. For more information please check this link: https://www.ueeplaza.com/contact-us/
We currently accept PayPal & Credit Card as methods of payment only.
Shipping & Delivery FAQS
All of products are ship from HongKong.
Normally we will ship it out within 1- 3 days after order was processed, only when the products in high demand or out of stock will take more time.
It depends on the shipping method you choose, if you have requirements for the delivery time, please choose express shipping way like DHL/Fedex/UPS/TNT.
The tracking number will be updated on your order by shipping code, just view your order you will find it.
Taxes & Duties FAQS
It is paid by Receiver. UEEPLAZA is responsible for arranging the shipment of your order. However, it’s your responsibility to pay any duties and taxes charged by customs in your country and prepare the required clearance documents.
What’s more, customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may also be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID,EORI or VAT number.
Sorry we can't calculate as different country has different custom policy. Many countries charge two kinds of tax when you import anything from overseas. These are (1) Sales Tax (VAT); (2) Import Duty. Usually these taxes are not very high, and the tax is calculated according to the value of the goods (+ shipping sometimes). On the other hand, many countries do not charge any tax on certain types of goods, or on small shipments. You are responsible for finding out the situation in your own country.
Note: To ensure the courier(e.g. DHL, UPS) can deliver your goods in shortest possible time after entering your country or customs union, the courier may pay the customs authority on your behalf for any duties and taxes that are due on the goods. Once the duties and taxes are fully repaid to the courier, the goods will be delivered to you.
Warranty FAQS
All products supplied by ueeplaza.com are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at service@ueeplaza.com for return/exchange or refund. Warm reminded: To avoid man-made damage in the process of using, thus made it out of warranty scope, please test all the products before installation.
(1) Out of warranty period. (2) No UEEPLAZA QC marks. (3) Artificial damages
Return / Refund / Exchange Policy FAQS
UEEPLAZA accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.
Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform UEEPLAZA .
B. Damaged package/product after confirmation of the receipt: take a photo and contact UEEPLAZA within 7 days of the receipt. UEEPLAZA will offer a solution after negotiation with the Courier (return or exchange).
Within 7 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.
When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.
Take a photo and contact UEEPLAZA for return&refund or replacement.
Take a photo and contact UEEPLAZA immediately. Once confirmed, we will rearrange the shipment as soon as possible. Note: The customer is responsible for shipping costs for returns.
Yes, you need to provide the tracking number of the returned item.